Help & Support

Ask us anything, we read every message: open the chat or write to contact@shortpix.on.crisp.email.

Billing questions are answered within 24 hours. Include the email of your shortpix account so we can find you fast.

My video failed to generate. Email us with the project name: our team sorts it out fast.

I'm not happy with a video.Tell us what's wrong: we review it with you and fix what needs fixing.

Billing, cancelling, refunds. Cancel anytime: the Cancel subscription link sits under your current plan on the billing page. All sales are final; if something fails on our side we fix it or credit your account, see the refund policy.

Feature ideas. We ship fast and we listen. Send them to the same address.